Frequently Asked Questions
Everything you need to know about your grooming routine.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
Are your products cruelty-free?
Yes, Groomie Club is committed to ethical beauty. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund or exchange, provided the product is in its original packaging.
Can I track my order?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are the ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the specific ingredient list on the product page or performing a patch test first.
How do I manage my subscription?
You can log in to your Groomie Club account at any time to skip a delivery, swap products, or cancel your subscription without any hidden fees.